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Done with Springfield Armory Custom Shop (SACS) work

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❶However, people can work a lifetime trying to restore credibility after a poor opinion is formed.

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September 23, 2013
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Slide stop notch in slide: The bevel on the right side is further out than on the left. I've included a picture on the next page showing what I mean. Please even out the left bevel to the same as the right. Thank you, I'm at 14 weeks for a 7 week job. But what really pissed me off is first they denied they did the work incorrectly. I sent pictures of the uneven ball cuts and they replied that it was my frame that was uneven. Upon receipt of my gun they have never fessed up and even said "our bad, we'll make it right", and not just this gun but the other one they screwed up as well.

The first time I thought it was a fluke but they messed up two of my guns so it obviously isn't. We're human, we make mistakes, I get that.

But man the hell up and take responsibility if you put out crap. Springfield may have the best customer service, until they mess things up and you ask them to fix it. If anyone thinks I'm being unreasonable and would like the full email correspondence with pictures I will happily post them and you can decide for yourself.

Twice the time for a job because you messed it up without even so much as a sorry is poor business in my book. Sterling Archer , Jan 11, Jan 11, 2. Bender , Jan 11, Jan 11, 3. I like pictures more than words, so Jan 11, 4.

Jan 11, 5. Id have sent it back too. Looks like sacs is going the way of Wilson Troll hunter , Sterling Archer and cundiff like this. Jan 11, 6. Sterling Archer likes this. Jan 11, 7. Most of these issues appear to be a result of defects in the original build on the CCO. SparkyAZ , Jan 11, B , cookie and william adams like this.

Jan 11, 8. Have you spoke to Dave Williams directly? If so, this is surprising. My experience was totally different, in a positive way. Jan 11, 9. Each of the areas of concern are addressable What's ridiculous is the poor customer service.

It doesn't take long for folks to form an opinion. A good or great opinion can be formed quickly and maintained. However, people can work a lifetime trying to restore credibility after a poor opinion is formed. People who take good care of clients see there business grow. Wonder why it works that way??? Seems like people would recognize this principle.

Hate that you had that experience. Jan 11, From the picture underneath showing it is cut uneven, it looks like the slide is not a uniform thickness on both sides. Possibly the slide out of spec which could contribute to the sight problem? That being said, it does suck that this happened to you to begin with. One of the reasons I send custom work to custom gunsmiths versus a custom shop because of the personal relationship you can have and knowing who is actually working on it.

I do hope you get it all worked out. Wed, Dec 2, 1: Custom work issues Hi Mr. Williams, I just received my Dan Wesson CCO back that I had you guys work over for me, unfortunately some of the work appears to be off. It's my understanding that proper ball cuts should line up with the end of the dustcover, like on my TRP Op, which mine don't. The biggest issue though is they aren't even. One side comes back further than the other. I've attached pictures illustrating the issue.

The second issue is the EGW oversized firing pin stop. I can provide pictures of you'd like. The third issue is the bevel on the bottom edge of the slide.

I've attached a picture but it's much more evident in person. May I have the ball cuts evened out and back to the dustcover, the bevel by the slide stop notch evened out, and an EGW 'flat bottom' FPS installed please? Thank you, Sent: Wednesday, December 02, 2: Custom work issues Mr. Williams, My apologies for a second email but I didn't want to forget; the Performance rear sight the shop installed is tilted. I can stick a. I've attached a picture showing the gap.

Thank you, From: Wed, Dec 2, 2: RMA Good Afternoon Xxxxx, In regards to your ball cuts as we recall, ball cut points are even on each side of the slide but the frame was off on the one end of the dustcover.

The tech did not remove material from your frame to eliminate the possibility of making a gap between the two dust covers. The tech can take a look at it and see if he can clean the ball cuts up a bit more. The firing pin stop — have to look at it when the pistol comes back. The bevel on the slide was the best that could be done without interfering with the notches.

The bevel cannot be exact with your other pistol or the pictures. Let us take a look at your pistol and see what can be done. Wed, Dec 2, 3: Custom work issues Hey xxxxx — we will take a look at the sight also when addressing the other issues. Thank you — please include a letter or this email in with the pistol for the tech. Amanda K Sent: Wednesday, December 02, 3: Amanda K; Dave Williams Subject: I've attached another picture using the straight edge to give true perspective. I also measured with the calipers and the ball cuts are off in relation to the slide.

The carry cuts however are correctly lined up in all aspects. Each magazine was fit with a rubber base pad to extend its length far enough below the magazine well to allow for positive loading and add durability to the magazines should they be dropped.

Our inspection revealed only one variation from what was promised. The brochure listed a custom-tuned 4. A call to the Custom Shop assured us that weight of trigger pull can be specified, but for carry Springfield Armory does not recommend setting the trigger to less than 4. In our head to head match up of the Mil-Specs, we had deferred to the poor sights on the Auto Ordnance and collected accuracy data at 15 yards. Taking the Professional to the range, we felt no such restriction and fired 25 yards downrange from a rest to determine accuracy.

We used the very same ammunition to test the Custom Shop Professional as we did in our test of the Mil-Spec models. Our handload featuring the grain moly-coated Precision bullet and Hodgdon Clays powder varied in group size from 1. The Black Hills ammunition consistently printed five-shot groups measuring 1. I had only one loose and rattling. However, after firing my personal Colt Match Target. I bought a stainless loaded Springfield some years ago now, and on firing it the first time, it was a fine single shot.

It would not feed ball ammo. I found the fault, the magazine well front that is the feed ramp in a standard was so rough that a cartridge would not load into the chamber. I polished the frame, and it became a 10 to 15 shooter before stoppages reoccurred.

On inspection the breech face was about the roughness of 80 grit sandpaper, and would scrub off enough brass to cause a feed problem. The breech face needed polishing, but would cause a headspace problem. At this point I contacted Springfield and was told that I needed to send it in for warranty work, and I would be reimbursed for the shipping.

I sent the weapon to them, and in about 5 weeks received it back. But I was never reimbursed for the shipping, although I tried to get it worked out I never received an answer. It now functioned but shot 5 to 6 inch groups at 25 yards. I disassembled it and found that it was almost impossible to get the barrel bushing out, as it was so loose that it was cocked in the slide. After getting the bushing out it could be put into the slide and it rattled when shook.

I again contacted Springfield for a bushing that I could fit myself. I was told I would have to send it in as any work I did would void the warranty. At this point I ordered a NM bushing from Brownells and fitted it myself. I now have an unwarranted that shoots sub 1. The point of this comment is to let others know that while I now have an accurate pistol, I could have had one a lot sooner if I had bought a Kimber.

Springfield dropped the ball big time on the pistol I bought form them, and then compounded it by not living up to their warranty promises. I'll just say that you shoot as much as I do after a couple of boxes of shells through these guns you ought to hit like that. I've owned them plain and I've owned them fancy but the ones I keep are the ones that are dependable.

I like a good looking anything but if it or they aren't dependable then I trade. Wood Butcher December 1, I'll second that Markbo. None of my Kimbers cost half that amount either but they will certainly match that performance. I am sure this is a fine, fine But being one of those on an income limited by my job, it's out of my range. Markbo November 25, 8: Having spent over 20 yrs in combat arms and having fought in three different combat zones I feel qualified to pass on what I've learned about the.

All the bells and whisles are nice but not nessesary, my rock island. Maybe I am an old skin fint our just a poor old disabled vet that hasn't got alot of money but it seems to me that with all the 's out there they could bring the price down a bet.

I like the even the ones that I was issued in the Army I was very pleased with even though most guys I talked to on the range and other wise said they couldn't hit nothing with one, until I should them a couple of tricks I learned.

One of the tricks was to fire the weapon a alittle low as you bring the weapon up instead of trying to bring the gun down.

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Jan 11,  · Done with Springfield Armory Custom Shop (SACS) work Discussion in ' One of the reasons I send custom work to custom gunsmiths versus a custom shop because of the personal relationship you can have and knowing who is actually working on it. I do hope you get it all worked out Addicts is the premiere Forum for enthusiasts. It’s called the Springfield Armory Professional A1. This gun defines the Springfield Custom Shop. f you want one of these at list price, you’re waiting months for them to get to your order.